The Vault is your uploaded media library. Media processing, moderation and where a file is used are separate from whether it appears in a folder.
Before you start
Sign in to the account you want to use. Creator-only controls appear only for accounts with the relevant access. If you manage someone else’s account, confirm you are in the correct workspace before making a change. The pictures use fictional example data; your balances, names, available options and screen layout may differ.
Step by step
- Open Vault from the main menu.
- Use the search and media or content filters to narrow the results.
- Select the media items you want to organize.
- Open or create a folder and use the available assignment controls.
- Check the folder contents after the change.
- Before deleting media, read the confirmation and consider where the media has been used.
Check the result
Adding media to a folder organizes it; it does not publish a post or send a DM. Removing media from a folder is different from deleting the media itself.
If something is not working
If a file is missing, check the filters and the expected folder before reporting it. Include when it was uploaded and whether it was intended for a post or DM.
When reporting a problem, include the page, approximate time, what you expected and what happened instead. A screenshot of the error can help. Hide private messages and payment details that are unrelated to the issue. Never send your password, verification code, recovery code or API secret.
