Live streams may have access conditions or paid interactions. Review the current stream’s price and controls before joining or sending a gift.
Before you start
Sign in to the account you want to use. Creator-only controls appear only for accounts with the relevant access. If you manage someone else’s account, confirm you are in the correct workspace before making a change. The pictures use fictional example data; your balances, names, available options and screen layout may differ.
Step by step
- Open Lives or a creator’s live entry.
- Review the stream’s access information.
- If payment is required, read and confirm the amount before proceeding.
- Use the available chat or interaction controls while the stream is connected.
- Review the amount before sending a gift or other paid interaction.
- Leave the stream when finished and check Payments for any billing question.
Check the result
Access to a stream, a sent gift and playback quality are separate matters. A payment record does not establish that a technical issue did not occur.
If something is not working
If playback fails after payment, report the stream and transaction reference. A human agent decides refund requests; do not pay repeatedly to troubleshoot.
When reporting a problem, include the page, approximate time, what you expected and what happened instead. A screenshot of the error can help. Hide private messages and payment details that are unrelated to the issue. Never send your password, verification code, recovery code or API secret.
