Support investigates complaints from creators and fans using the relevant records. A payment, a message or a screenshot alone may not establish whether someone broke an agreement. Human agents review allegations and decisions.
Before you start
Sign in to the account you want to use. Creator-only controls appear only for accounts with the relevant access. If you manage someone else’s account, confirm you are in the correct workspace before making a change. The pictures use fictional example data; your balances, names, available options and screen layout may differ.
Step by step
- Open support from your own signed-in account.
- Describe the specific promise, purchase or interaction and what went wrong.
- Include the relevant post, conversation or transaction reference and approximate date.
- Explain what outcome you are requesting without sharing unrelated private content.
- Keep the original records available and wait for the human review.
Check the result
The AI can gather available account-scoped facts and summarize discrepancies. It must not declare someone a scammer, issue a refund or change a balance based only on an allegation.
If something is not working
If there is immediate harassment, use the available blocking or reporting controls and contact support. Do not send passwords, login codes or complete card details as evidence.
When reporting a problem, include the page, approximate time, what you expected and what happened instead. A screenshot of the error can help. Hide private messages and payment details that are unrelated to the issue. Never send your password, verification code, recovery code or API secret.
